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Aftersales Administrator

About the company

We're an independent business that has been in the commercial vehicle sector for many years with a passion for Vans, Trucks, and associated Engineering, that same passion flows through everything we do today. Founded in the South West, we’re proud of our roots and play an active role to help our local community prosper.

Our uncompromising dedication to creating an exceptional customer experience has seen us become a highly awarded dealership with Isuzu Truck, MAXUS EV, Brian James Trailers and Fassi Hydraulic Cranes

Our Vision is to always put the customer at the forefront of our evolution and growth as a business providing a tailored, efficient, enjoyable experience for all. Consumer buying habits are changing at pace and in order to grow we need to be able to keep ahead of emerging trends and adapt to change. Whilst we will be forward thinking, we will also stay true to our roots and continue to live up to our own high standards.

What will you be doing?

As a Fleet Aftersales Administrator your responsibilities will include:

  • Accurately checking for Vehicle Recalls

  • Processing Warranty Claims, Loss of Use and submitting and chasing Parts Approvals

  • Service Invoicing & Jobcard Preparation

  • Calculating Weekly Warranty Payments

  • Liaising with Manufacturer Customer care Teams

  • Working with the Aftersales team, producing customer orders, Invoicing, and submitting claims

  • Maintaining systematic filing and ensuring all aspects have been completed accurately.

Who are we looking for?

About The Candidate:

  • Experience in the automotive industry is preferable

  • Strong administration and excel experience

  • Be comfortable working under pressure

  • Fantastic organisational skills and great attention to detail

  • The ability to prioritise and multi-task

This is an important role within our dealership in a fast paced, demanding and dynamic environment and would suit a proactive, driven and resilient individual.

What’s In It For You?

From day 1 as a S W Commercials colleague, you will have access to a comprehensive benefits package including:


  • Competitive & Attractive rates of pay commensurate with the Skills and experience of the applicant


  • 20 days holiday per year (plus Bank Holidays)


  • Career progression opportunities

  • · Training, Educational Development and Career Progress


  • A fantastic location in Cornwall for Individuals or Families looking for a great Work/Life Balance


  • Company events

  • Company pension

  • Flexitime

  • Free parking

  • On-site parking


  • Day shift

  • Flexitime

  • Monday to Friday

  • Overtime

  • Weekend availability

Supplemental pay types:

  • Performance bonus

Ability to commute/relocate:

  • Truro, TR4 9DH: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person



We also pride ourselves on offering internal and external training and development opportunities along with realistic career paths for each member of our team through our People Partnership ethos.

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